RETURN POLICY

Hair Accessories, Wooden products, Mat

Due to hygienic reasons, we do not accept returns & exchanges for hair accessories items at this time.

Apparel

Apparel and other items can be exchanged up to 14 business days. Items must be unworn and in their original packaging with original tags still on. Any damaged or soiled goods upon inspection will be subject to a 40% restocking fee. Please contact us to find out where to ship your returns and exchanges.
Customer is responsible for return shipping costs unless the product is incorrect or defective. It may take up to 2-3 business days to process a refund to your original payment once your return is received by our warehouse.

 

Can I return an item that I bought online at your store?
Yes, full price products that were bought on www.mapletree.no can be exchanged at the brick-and-mortar store
in
Mapletree Boutique Storgaten 53
Salomonsmauet, 4307 Sandnes

How can I return or exchange items?
You have 14 business days from the day your purchase. If you decide to return the purchase within 14 days, you may send the item back and your purchase will be refunded entirely. The product cannot be worn or used and must be in the exact same condition as before. Buyer pays the return shipping costs. Please send the following address:

Mapletree Boutique
Storgaten 53, Salomonsmauet, 4307 Sandnes. 

Remember to write a detailed description on the form attached to your purchase if you choose to exchange the product for another size or colour or if you wish to return the item and receive a full refund.

You may only exchange if the item you wish to exchange it with is the same as you bought. If you wish to have another product that costs less or more than what you wish to return, you must return the item for a refund and then make a new order.

Your satisfaction is extremely important to us. Returns, product defects or other errors may be reported to support@mapletree.no. In the event of a product defect, we will send you a form to fill out so you are not liable for paying return shipping. We will send you coupons to use on your next purchase.